enamel-pin-image.jpg

Shop FAQs

Do you ship internationally?

Yes, we do. 

How much is shipping?

Shipping rates are determined automatically based on your location and item weights. 

When will I get my order?

Orders are generally sent out within a week of your order being placed. You will get an email notification once we have your order ready to go out the door. Orders ship from Delaware so if you are local, you should have your order within a couple days. If you live further, well it just depends. Email if it's been over two weeks and we'll look into things on our end. 

Why hasn't my order arrived? 

Sorry about that! Unfortunately, once the order has been handed over to the carrier, we no have control. It's rare, but delays and lost packages have been known to happen. If it's been over two weeks since you received a confirmation email that your order was sent, get in touch with us and we'll sort it out. 

Do you accept returns?

We do not accept returns. All sales are final, unless you made special arrangements with us prior to ordering. 

What if something is wrong with my order?

We inspect every item before it leaves our studio, but mistakes do happen. If something is missing from your order or your stickers don't seem to be peeling off the sheet properly, get in touch and we'll work with you to make it right. 

Do you offer wholesale?

Yes! Please email for information. (kathy@laceandwhimsy.com)

Who makes your products? 

Most products on Lace & Whimsy are illustrated by owner, Kathy d. Clark. All stickers are printed and cut in-house by the Lace & Whimsy team. Enamel pins are designed by Kathy and then produced by a third party manufacturer. Some of our products are designed using vintage public domain images, which are then remixed in a sassy, whimsical way. The shop also features some hand-picked stationery products and artist collaborations that complement our own original designs. Each individual product listing typically has specific details, but if anything is unclear, just ask.